1. All goods shipped back to Hong Kong from overseas must go through multiple transports before they can be delivered to customers. It is inevitable that the surface packaging will be slightly deformed or damaged. If the contents of the package are not damaged, no refunds or exchanges will be provided.

2. If the customer finds any leakage or discrepancy with the order after receiving the goods, please send relevant photos to Whatsapp 66116474 within 5 days, and customer service will arrange follow-up.

3. If the expiration date of the product is less than four months apart, or the product was purchased at a promotional price when ordering, please contact customer service first to inquire about the feasibility of return or exchange.

4. If the returned product was purchased in a store, please keep the receipt for return and exchange arrangements.

5. The return and exchange service is only available to members. If the return and exchange arrangement involves shipping costs, this fee must be borne by the customer.

6. In view of the special needs of cats and dogs with kidney failure who often need to change their taste, the store manager can provide return and exchange arrangements for kidney cat/kidney dog food. Please keep the unopened goods in good condition and keep them from the date of ordering. Contact the store owner within 120 days to make an appointment to exchange for other styles of food at the store or return the product in the form of shopping credits.

7. If the customer purchases KATTOVIT and RECOACTIV nutritional liquid, the brands represented by our store, through channels other than [cooperative retail outlets], our store will not provide after-sales services, including returns or exchanges or post-purchase product consultation.

8. In case of any dispute, the decision of Cats and Dogs Shopping Station shall prevail.